1. The purchase system is subject to current Spanish legislation, therefore, sales operations will be understood to be carried out at the registered office of Olga Guarch Andreu
2. We ask all our customers to please be aware of the fragility of works of art and make a purchase when they are one hundred percent sure of their acquisition.
3. Each item has a different shipping policy, including free shipping. In any case, it will always be sent by a courier company, the buyer being notified before proceeding with the shipment of the company name and tracking number so that they are informed at all times of where their order is.
4. For shipments to the Canary Islands or any other place outside of Spain that is necessary to pay extra fees or customs fees, they will always be borne by the buyer.5. In the event that the work arrives damaged due to transport, it will be returned at no cost to the buyer, being replaced by the same or a different one.6. The user has the right to return the work acquired within 14 calendar days of receipt for no reason. The shipping costs, in this case, will be your responsibility, and must be done by private courier company. There is also the possibility that a voucher may be issued to purchase one or more works for the amount of the refund at any other time.7. The return period will expire 14 calendar days from the day the user, or a third party designated by the user, acquired material possession of the work.8. The work of art is protected by intellectual property rights, in the case of items that can be copied, the user may return the work of art as long as it is not damaged by improper use of it. In this case, the shipping and return costs, including customs costs and local taxes in the case of abroad, will be the responsibility of the user. The work-article must be in the same state in which it has been sent.9. The refund will refer only to the price of the work paid by the user in a timely manner, and once the work is received. If the return is made after the deadline or in inadequate packaging conditions that cause damage to it, the return costs will not be reimbursed.10. To proceed with a return, you must contact via e-mail to info@guarcholga.com reserves the right to accept the return in the event that the work of art is not in the state in which it was delivered.11. The refund of the amounts related to each of the cases will be made in the same way in which it was paid, without additional return costs.12. Once a return request has been received by Guarch info@guarcholga.com , an e-mail with instructions for the return will be sent to the same e-mail that the user has provided.
Return policy
Shipping/Postage/Packaging
We ship twice a week via courriers depending on the destination country. All items are shipped from sunny Barcelona with a tracking number and require a signature on delivery.
Shipping usually takes 3-5 days for European orders and 5-10 days for International orders.
Note that prices do not include VAT for orders outside EU and as such, your order may be subject to import taxes and customs duties. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If an item is unclaimed and returned to us, we will be in touch regarding shipping it again however the recipient might be charged a new shipping fee depending on circumstances.
If a package can’t be delivered due to an error entering your shipping address, We are not responsible for any additional fees that may incur in order to reroute or reship the package.
CONTACT
You can contact us at info@guarcholga.com for any questions regarding items or issues with an order.
You may only purchase or order items for non-commercial purposes and any other use is not permitted.
All photos and artworks are the property of Olga Guarch Andreu,
